Chick-fil-A customers are outraged by the delivery prices – Best Life


Chick-fil-A and his staff have a reputation for going above and beyond for their customers, from their signature mantra “My Pleasure” to helping push a customer’s car to the gas station. In fact, this fast food chain was recently voted best customer satisfaction for the third year in a row in a Newsweek poll in 2021. But despite its success with fast food consumers over the years, Chick-fil-A has recently come under fire for a decision that angered even its most loyal followers. Read on to find out what upset Chick-fil-A customers they filed a lawsuit with.

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Chick-fil-A is facing a class action lawsuit over charging delivery orders, Food & Wine reported first. One person from New York City and another from New Jersey have claimed that in early 2020 this fast food chain started rating menu items higher than they were selected for delivery. Plaintiffs say Chick-fil-A claims that consumers only have to pay a flat rate “delivery free” of up to $ 3.99, but the cost is “actually much higher” because the chain has a “hidden food markup.” “charges for items when they are ordered for delivery as opposed to collection, according to the lawsuit. The case states that Chick-fil-A adds a “very high 25 to 30 percent” markup. Looking at the fast food chain’s app, an eight-piece nugget costs $ 3.85 when ordered for pickup and $ 4.99 when ordered in the same store.

Herndon, USA - December 14, 2020: Chick-fil-a branded delivery truck sign that delivers online app orders for chicken sandwich food in the Virginia shopping mall parking lotShutterstock

The lawsuit stated that the additional cost was “deceptive” as Chick-fil-A could attract low-cost customers to other chains that “fair and prominently” advertise the true total cost of their delivery services.

“This hidden delivery surcharge is obviously wrong in Chick-fil-A’s promise of low cost delivery. The true shipping costs are, as described above, disguised and far exceed the suggestion that the ‘delivery charge’ is a flat fee of only $ 2.99 is or $ 3.99, “the lawsuit said. “By falsely marketing a quantified, low delivery fee, Chick-fil-A is misleading consumers into making online grocery purchases that they would not otherwise make.”

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SUNLAND, CA / USA - JANUARY 9, 2016: Panda Express restaurant exterior and logo.  Panda Express is a fast-casual restaurant chain serving American-Chinese cuisine.Shutterstock

Chick-Fil-A isn’t the only grocery chain targeting fraudulent delivery prices amid the pandemic. Panda Express was also recently faced with a class action lawsuit allegedly hiding service charges on delivery orders. According to the lawsuit, filed on July 1, Panda Express is promoting a delivery fee of $ 2.95 to customers while also charging an additional “service fee” of 10 percent that is charged only to delivery orders and not to those who who pick up their food at the store.

“Since this fee is only collected from delivery customers and not from customers who order in-store or order online and collect their food in-store, the ‘service fee’ is by definition a delivery fee,” says the lawsuit. “Panda Express disguises the true nature of the fee by calling it a ‘service fee’.”

Dayton, Ohio - March 16, 2020;  Chick fil a food on wooden table with blurred backgroundShutterstock

Shipping costs aren’t the only price battle Chick-fil-A is currently facing with its customers. In February, Business Insider reported that the fast food chain had consolidated the size of some of its items like milkshakes and coffees. Customers can now only purchase specialty beverages in a small 16 ounce size rather than larger sizes. Some customers have recently claimed that these smaller, one-size-fits-all drinks are now the same price as a large one used to be.

“Our stores no longer offer big options and keep the big price for the little ones,” a Reddit user said this month. Another commented, “I’m charging the previous high price for a small one. I just don’t order milkshakes anymore.”

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