Mom’s anger as a five-star family vacation ruined by the hotel that is “riddled” with bed bugs


A bed bug infestation has ruined a luxury Cancun family vacation, claims a mom.

The Staffordshire mother booked the trip as a surprise for her children and husband.

Sarah Finch, 33 years old, struck TUI after it was discovered that the hotel in Mexico was “littered” and “riddled with holes,” according to The Mirror.

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Sarah said, “We really needed this quality post-pandemic family time and long hours, but it has been ruined.

“I was bedridden and my husband was so worried about taking the bugs home that he couldn’t sleep.

“My one year old was in the most severe pain and had several bites on her hands and face. She sleeps in baby carriages so they were the only exposed spots. She was given medication to relieve the irritation.

“My bites were so infected that I had to get an antihistamine shot. I was dizzy and dizzy the whole time.

“My four year old spent the holidays with very tearful bites on her face and arms. She just wanted to have fun, but we were all so sick.

“We arrived at the Royalton Riviera Cancun last Thursday and when I woke up the next day I had 18 bites all over my body.

“Then the next morning (Saturday), after talking to other guests, they asked me if I should check the bed for bed bugs as they bite in groups and lines.”

She said, “My children slept in the reception until 11.30pm when they finally found a new room. We met at least 12 other guests with the same problem.

“In the morning we discussed this with the TUI representative. That was 9 o’clock on Sunday. We asked to leave the resort as our health was deteriorating.

“I had to see the hotel doctor at this point because I couldn’t walk and I had to get an antihistamine injection and stay in the room.

“I made eight calls to TUI, but the resort manager didn’t answer a single time and no solution was offered. We were out there alone, so we paid for the move because it was so stressful. “

“I feel completely sick and traumatized that we were in this situation, but even angrier at my children,” she said.

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A TUI spokesman said the company regretted hearing about the Finch family’s experience.

“After an initial investigation by an independent company, no evidence of bed bugs was found and no other similar cases were reported,” they continued.

“We will continue to take care of the family’s concerns and will address them directly.

“We want to assure our customers that we regularly check all the hotels we offer for health and safety, including hygiene.”

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